Patients were not able to recognize health professional wearing mask, and this had implications on caring, empathy, reducing the caring (not the curing) capacity of the health professionals. The provincial president of nurses report the problem during a newspaper interview, and an illustrator offered her ideas to solve the issue.
Now most nurses in different wards of the most important hospitals in Bologna wear the lapel pins and this help nurses doing their job.
This was recognized as a good initiative by the ministry of health, nurses would like to formalize it as a good practice, providing a simple, funny way to handle a problem that may apply also in other contexts (i.e, schools, kindergartens etc.).
Story shared by Cinzia Albanesi, Italy.