Workshop – Service Design Thinking

Workshop
December 4, Tuesday 2018 (14.00-18.00) and 5, Wednesday (9.00-13.00)
Fee: 50 euro
For inscription and information: caterina.arcidiacono@unina.it

The Service Design Thinking is a holistic approach that helps to innovate (create new) or improve existing services to make them more useful, usable, desirable for users and efficient as well effective existing services to make them more useful, usable, desirable for users and efficient as well effective for providers ( Moritz, 2005; UK Design Council, 2010).

Designing a service requires to consider the whole experience of people using it, and that it becomes tangible and usable through a sequence of actions (Moritz, 2005; Stickdorn & Schneider, 2012).

During the workshop participants will get chance of exploring use some most commonly used DST tools.

Community_workshop_2018